Frequently Asked Questions
How is Y.M.B.A. unique?
Each live instruction class has a focus on the topics needed as an adult. Students meet with an experienced virtual teacher with techniques to engage and achieve comprehension. Virtual instruction is different from classroom instruction and Y.M.B.A. teachers have taught 1,000's of virtual classes so they are skilled in adapting to student learning styles to build comprehension.
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Y.M.B.A. classes have up to nine students per class to engage students in topic-based discussions and student application. Y.M.B.A. teachers are passionate about providing students  a foundation for success.
How do I register when I purchase a class package?
  • Thank you for choosing to learn with a package!  Enter your selected classes into your shopping cart.  At checkout apply the coupon code and see the savings apply to your cart. 

Will I receive post-class information by email?
  • Yes! After each class an email is sent including a .pdf document that is a class review summary of terms and ideas, as well as an optional internet-based quiz to demonstrate student success.  A quarterly summary of completed classes are sent by email each month to track your students learning time and class completions.

What is the standard class size?
  • Allowing for a high amount of student discussion each class has a maximum of nine students. 

Are the classes to be taken in any order?
  • Yes!  Choose one class, or choose many. Select any class to begin your Y.M.B.A. journey. 

Is this a live instruction class?
  • Yes! A live teacher to lead a discussion-based learning lesson focused on student participation.
    Tips for a successful virtual class may be found here.

Do you have suggestions on how we can prepare for a virtual class?
What is the length of time a discount package is valid?
  • Discount packages are valid for one year from the date of purchase unless the purchase notes otherwise. Discount packages may be shared among siblings.

Can I reschedule a class I booked?
  • Yes! Y.M.B.A. strives to have a flexible, customer focused class registration experience. Every class has a 1 hour cancellation policy.  When you cancel a class a refund is available if greater than one hour before class time (EST).  If cancelled within one hour or less of class time, or if a class is missed, a refund is not available, but one class credit is applied to your account to use on any available class within 14 days. 

What is the Certificate Path?
  • The certificate path is a wonderful option to build on the achievements from one class to the next.
  • After a student completes ten Y.M.B.A. classes within twelve months (or sooner) we will contact you to request the mailing address for the USPS to deliver the students certificate to display the achievement. 
  • A certificate may also be earned for a single subject area with the completion of eight classes within the single subject area within 12 months or sooner.
  • The certificate path offers discount packages and a flexible combination of classes to enable each student to focus on the ideas and classes that are most of interest..

I would like to choose the certificate path. Is the class quiz optional?
  • Yes! While we do encourage the completion of the quiz to demonstrate a score on the completed class summary, the quiz is optional.  Attendance in the virtual classes is all that is required to earn the certificate path recognition.

Before class preparation/access the classroom:
  • Prior to class you may download the Zoom app at zoom.us.  Zoom meetings may also be attended on a web browser, however the app is suggested if you choose.  All Y.M.B.A. classes will have an email sent the day prior to class before 5pm EST.  The email will have a Zoom meeting ID number and a meeting password.  Meeting ID numbers and passwords are specific to your lesson, not to be shared or posted.

Do you offer school and summer camp virtual class, textbook or workbook group discounts?
  • Virtual class discounts are available upon request with a minimum of nine students.
  • Textbook/workbook quantity discounts vary based on the quantity of books and the shipping address.

Virtual class code of conduct:
  • The virtual class code of conduct may be reviewed here.  Students should remain within camera view and a headset or earbuds are requested to reduce background noise and add to student speaking clarity. 

What is the Y.M.B.A. social club?
  • A free and exciting benefit of being a Y.M.B.A. student! Student are invited to gather to participate in conversation and games at the Y.M.B.A. social club around a club theme.  Each Thursday at 7:30pm a Y.M.B.A teacher leads a thirty minute session where students are welcome to attend. 

​Do you have a summary page flyer I can share with my group?
If there is anything we may do to enhance the experience for you, or your learner, please contact us.

Thank you for choosing to learn with Y.M.B.A.